Custom CRM Applications
We develop and integrate custom CRM systems that work hand‑in‑hand with 3CX, providing real‑time call data, logging and user interfaces.
Features
- Real‑time call logging and contact lookup within CRM.
- Click‑to‑dial and call pop notifications.
- Integration of CRM events with 3CX call flows.
- Custom dashboards and reporting tools.
Benefits
- Unified view of customer interactions.
- Improved agent productivity and tracking.
- Custom workflows encapsulating telephony and CRM data.
Why Choose Our CRM Solutions?
- We specialise in custom CRMs designed around 3CX call data and agent workflows.
- Our architectures allow for offline caching and seamless sync for field sales agents.
- Encryption at rest and in transit ensures compliance with data protection regulations.
- We can extend existing CRMs or build new ones depending on your requirements.
Getting Started
We consult on your business processes and design the CRM schema to surface the most relevant call and customer data. Sample wireframes or UI preferences help speed the design phase.
Frequently Asked Questions
- Can the CRM work offline? Yes, we can implement local caching and sync whenever connectivity returns.
- Is data encrypted? All call logs and personal data are encrypted at rest and in transit.