Predictive & Power Dialers
Enhance outbound calling with smart dialers that analyse agent availability and call lists to maximise connect rates.
Features
- Predictive algorithm to dial numbers ahead of agent availability.
- Power dialer mode for sequential calling.
- CRM integration for call outcome logging and contact lookup.
- Customisable pacing, drop‑call handling, and retries.
- Reporting dashboards with call statistics.
Benefits
- Maximises agent talk time and productivity.
- Reduces idle time between calls.
- Improves campaign efficiency and ROI.
Why Choose Our Dialer Solutions?
- We design dialers that integrate seamlessly with your CRM or 3CX CFD projects.
- Compliance with local telephony regulations is built in.
- Flexible pacing and reporting ensure campaigns hit targets without penalties.
- Our dialers can work with either our custom 3CX API or existing 3CX features.
Getting Started
The system typically requires an 8SC+ Enterprise 3CX license for full Call Control API access. We'll review your contact list and CRM integration points during the planning phase.
Frequently Asked Questions
- Does predictive dialing comply with regulations? Yes, we can configure legally compliant pacing and abandonment rates.
- Can I export call logs? We provide export capabilities to CSV/CRM systems.